The Hub Ltd recently completed a three-day training on Customer Service, which was organised by the Information Technology Association of the Gambia (ITAG). It started on Tuesday 2nd May to Thursday 4th May, 2023. The training was organised for the members of the ITAG association which includes: E-zone, The Hub, ANG Capital and the ITAG staff.
The training was meant to equip the members with the essentials of maintaining good customer relationships and developing new skills. Participants were taken through dealing with customers in a professional way and getting them the best service required.
They were taught how to deal with difficult customers and conflict resolution. The participants were also shown ways of developing telephone etiquettes and adapting to customer communication styles.
The presentation was done by Pierre Davis, a Technology transformation leader from Seattle, USA